よくある質問
iDishYouについて知っておくべきすべてのこと
iDishYouとは？
iDishYouは、グルメな人々と、ご近所の一流の家庭料理人やマイクロキッチンをつなぐプレミアムマーケットプレイスです。利用者は厳選されたメニューを閲覧したり、独自のCravingリクエストを投稿してシェフからのオファーを募ることができます。
食べ物は安全ですか？キッチンはどのように認証されますか？
安全性は私たちの最優先事項です。iDishYouのすべてのMakerは本人確認とキッチン住所の確認を受けています。Makerは地域の衛生基準を遵守する必要があり、最高品質を維持するためにピアレビュー評価システムを推奨しています。
料理はどうやって注文しますか？
シェフのプロフィールを閲覧し、希望の料理を選んで数量を指定し、確定するだけです。登録ユーザーまたはゲストとして、スムーズに注文を完了できます。
カスタム「Craving」リクエストとは何ですか？
お探しのものが見つかりませんか？欲しいもの、希望する時期、ご予算を詳しく記載したカスタムリクエスト（「Craving」）を投稿してください。地元のシェフがそれを見て、個別のオファーを送ってくれます。
配達と受け取りはどのように機能しますか？
注文時に、Makerのキッチンから直接受け取るか、Makerの設定に応じた配達オプションを選択するかを選べます。
iDishYouでMakerになるにはどうすればいいですか？
「Makerポータル」またはオンボーディングの案内をクリックし、プロフィール情報、得意料理を入力して本人確認書類をアップロードしてください。認証が完了すると、すぐにメニューを掲載して注文を受け付けられます！
How much does iDishYou cost for customers?
Nothing. You only pay the price of the dish set by the cook, plus the cook's delivery fee if you choose delivery. iDishYou charges customers no service fee.
How do I pay? Can I pay by card?
You pay the cook directly, in cash, at pickup or delivery. There is no card payment between customer and cook in the app.
What commission does a cook pay?
Your first 5 orders are commission-free. After that, iDishYou takes 10% of each confirmed order. There is no subscription and no sign-up fee.
How does the cook's wallet work?
Since the customer pays you in cash, the commission is taken from a prepaid wallet you top up by bank card in the app. You keep all the money the customer pays you; only the commission is debited from the wallet.
How does iDishYou verify cooks?
Every cook sends an ID document and a photo of their kitchen, checked by the iDishYou team before they can sell. After that, customers rate every order.
How do I know what is in a dish (allergies)?
Ingredients and diet (halal, vegetarian…) are listed on each dish. If you have an allergy, message the cook before ordering: a homemade dish may contain traces of other ingredients.
What if something goes wrong with my order?
First message the cook in the order's chat. If it isn't solved, contact us at contact@idishyou.com with the order number, and rate the order to inform other customers.
In which cities is iDishYou available?
iDishYou has launched in Morocco. The app shows verified cooks within about 30 km of you: the service is available wherever cooks have joined.
Can I hire a cook for a meal or an event?
Yes. You can book a cook by the hour or the day at their rate, or post an event (date, guests, budget) and receive proposals from nearby cooks. The chosen cook only sees your address once you accept.
What are Yumis?
Yumis are the app credits. You earn them by using the app (welcome bonus, first order, daily spin, watching an ad) and spend them on extras: AI photo analysis, featuring a dish of the day… They cannot be withdrawn as money.
How do I delete my account and my data?
In the app: Settings → Delete my account, or at idishyou.com/en/delete-account. Your profile, dishes, photos and data are erased.
よくある質問
iDishYouについて知っておくべきすべてのこと