常见问题
关于 iDishYou 您需要了解的一切
什么是 iDishYou？
iDishYou 是一个高端市场平台，将美食爱好者与他们社区中的顶尖家庭厨师和微型厨房联系起来。用户可以浏览精选菜单，也可以发布定制的Craving需求，供厨师竞标。
食品安全吗？厨房是如何进行认证的？
安全是我们的首要任务。每位 iDishYou 上的 Maker 都要经过身份验证和厨房地址核实。Maker 必须遵守当地的卫生健康标准，我们也鼓励用户互评体系，以确保最高品质。
如何点餐？
只需浏览厨师的主页，选择您想要的菜品，指定数量并确认即可。您可以以注册用户或访客身份轻松完成结账。
什么是自定义「Craving」需求？
找不到您想要的？发布一个自定义需求（「Craving」），详细说明您想要什么、什么时候需要以及您的预算。本地厨师会看到并向您发送定制报价。
配送和自取是如何运作的？
下单时，您可以选择直接从Maker的厨房取餐，或根据Maker的设置选择可用的配送方式。
如何成为 iDishYou 上的 Maker？
点击「Maker门户」或引导提示，填写您的个人资料、专长，并上传身份证明文件。审核通过后，您就可以立即上架菜单并开始接收订单！
How much does iDishYou cost for customers?
Nothing. You only pay the price of the dish set by the cook, plus the cook's delivery fee if you choose delivery. iDishYou charges customers no service fee.
How do I pay? Can I pay by card?
You pay the cook directly, in cash, at pickup or delivery. There is no card payment between customer and cook in the app.
What commission does a cook pay?
Your first 5 orders are commission-free. After that, iDishYou takes 10% of each confirmed order. There is no subscription and no sign-up fee.
How does the cook's wallet work?
Since the customer pays you in cash, the commission is taken from a prepaid wallet you top up by bank card in the app. You keep all the money the customer pays you; only the commission is debited from the wallet.
How does iDishYou verify cooks?
Every cook sends an ID document and a photo of their kitchen, checked by the iDishYou team before they can sell. After that, customers rate every order.
How do I know what is in a dish (allergies)?
Ingredients and diet (halal, vegetarian…) are listed on each dish. If you have an allergy, message the cook before ordering: a homemade dish may contain traces of other ingredients.
What if something goes wrong with my order?
First message the cook in the order's chat. If it isn't solved, contact us at contact@idishyou.com with the order number, and rate the order to inform other customers.
In which cities is iDishYou available?
iDishYou has launched in Morocco. The app shows verified cooks within about 30 km of you: the service is available wherever cooks have joined.
Can I hire a cook for a meal or an event?
Yes. You can book a cook by the hour or the day at their rate, or post an event (date, guests, budget) and receive proposals from nearby cooks. The chosen cook only sees your address once you accept.
What are Yumis?
Yumis are the app credits. You earn them by using the app (welcome bonus, first order, daily spin, watching an ad) and spend them on extras: AI photo analysis, featuring a dish of the day… They cannot be withdrawn as money.
How do I delete my account and my data?
In the app: Settings → Delete my account, or at idishyou.com/en/delete-account. Your profile, dishes, photos and data are erased.
常见问题
关于 iDishYou 您需要了解的一切